Frequently Asked Questions

On this page you will find the most frequently asked questions and answers for them.

If any of the answers have not answered your question or you have further questions, feel free to contact us and a member of our team will be happy to help.

Our Products

All our formulations are entirely toxin-free, never containing any parabens, phthalates or any other harmful chemicals.

If you have any concerns regarding your skin condition, allergies we always recommend consulting with a dermatologist and before using any new cosmetics product carry out patch test.

All of our products are strictly cruelty-free and we ensure our products are never tested on animals.

We don’t have any samples available for now.

All of our products are manufactured entirely in UK.

J Jo Beauty is a completely vegan cosmetics brand.

Shipping and Delivery

At the moment we are shipping only in UK.

Delivery within the UK is completed within 3-4 working days.

Delivery to the UK is £4.99

All orders are processed within 1-2 business days.

Please email us as soon as you placed your order at (sales email address) and we will try our best to have the address amended before it is sent out. Since we process our orders quickly, we cannot guarantee address changes after your order has been place, but we will assist you if possible.


You are welcome to return your order, or any unopened products for a refund within 14 days of delivery. Please reach out to our customer support team at (

Please note that the customer is responsible for returning the package and the associated costs. We are unable to refund return postage costs.

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